Vrbo AI Penalty Box
Vrbo was losing millions in unpaid fees from host cancellations. I designed an AI-powered enforcement system that changed that.
WHAT
AI Penalty Engine; Native iOS & Android, Web
INDUSTRY
Travel
WHO
Vrbo
MY ROLE
Staff Experience Designer & Strategist (Lead)
$63M in fees recovered
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77% collection rate achieved
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13.5% reduction in host cancellations
〰️
$63M in fees recovered 〰️ 77% collection rate achieved 〰️ 13.5% reduction in host cancellations 〰️
A single AI-powered enforcement system. Measurable impact across trust, payments, and host operations.